FAQ

FAQ

Practical answers about JKTE optical cable fittings, product selection, OEM projects and ordering from our factory.

1. What does JKTE manufacture?

JKTE makes hardware for aerial optical cable installations, including ADSS anchor and suspension clamps, FTTH drop cable fittings, pole brackets and stainless steel banding accessories. Our focus is the fittings that secure and support the cable.

2. Are you a manufacturer or a trading company?

Guangdong Jinkaite Power Fittings Co., Ltd. is a manufacturer established in 2013. We combine product development, manufacturing and export services for cable fittings.

3. Where is your factory based?

Our factory is in Dongguan, Guangdong, China. Contact our team before arranging a visit so we can confirm the location, schedule and products you would like to see.

4. How can you help me choose a suitable clamp?

Send the cable type, outside diameter, required mechanical load and installation details. A cable drawing or datasheet helps us check the grip range and recommend a compatible clamp and mounting accessory.

5. What is the difference between anchor and suspension clamps?

An anchor clamp secures a cable at a termination or tension point. A suspension clamp supports a cable at an intermediate pole. The correct arrangement depends on the cable and line design; these fittings should not be substituted without checking the requirements.

6. Can I purchase directly from your factory?

Yes. We welcome enquiries from distributors, wholesalers, contractors and project procurement teams. Share your required models, quantities and destination so we can prepare a quotation for your order.

7. What determines the price of a fitting?

The quotation depends on the model, materials, specifications, order quantity and packaging. Custom tooling, marking, inspection requirements and freight can also affect the total cost. Please send your requirements for an accurate offer.

8. How is product quality checked?

Inspection requirements are defined for the product and order. Our manufacturing capabilities include material checks, dimensional inspection and mechanical testing. Ask us which inspections and test records are available for the model you need.

9. Can you provide certificates or test reports?

Tell us the standard, report or certification required by your customer or project. We will check the available documents for the relevant product and confirm whether additional testing is needed before you order.

10. What happens if there is a quality concern after delivery?

Contact us with the order reference, product model, affected quantity and clear photographs. Test results and installation details may also be needed. We will review the issue against the agreed specifications and applicable warranty terms.

11. Can you supply products with our branding?

OEM options may include product marking, labels and packaging. Send your artwork and requirements so we can confirm feasibility, minimum quantities and any setup charges for the selected product.

12. Can you develop a fitting from a drawing or sample?

Our team can review custom hardware projects, including mold development, injection molding, die casting and machining. Provide drawings, dimensions, materials, performance requirements and expected quantities for a technical review.

13. What is the minimum order quantity?

Minimum quantities depend on the model and whether the product is standard or customized. Please specify the items and quantities you need. We will confirm the applicable minimum order in our quotation.

14. Are samples available before a bulk order?

Ask us about sample availability for your chosen model. Sample charges, freight and preparation time are confirmed before dispatch. Agree on the specifications and approval criteria before placing a production order.

15. How do you keep bulk production consistent with an approved sample?

The approved drawing, material requirements and sample can form the agreed production reference. Please confirm critical dimensions, performance criteria, markings and packaging in writing before production starts.

16. How long will production and shipping take?

Timing depends on stock, order volume, customization and the delivery destination. Include your required delivery date in the enquiry. We will confirm the production schedule and discuss suitable freight options before the order is finalized.

17. Which payment and shipping terms apply?

Payment terms and shipping arrangements are confirmed in the formal quotation and order documents. Tell us your destination port or delivery address and preferred trade term so we can calculate the appropriate offer.

18. Where can I find product details and installation guidance?

Browse our product pages for model information. If you need a drawing, application image or installation guidance, send the model and cable details to our team. Always follow the approved project specification when selecting and installing fittings.

19. How can I request a catalog or quotation?

Email sales@line-hardware.com or use our enquiry form. Include your company, product model or cable specification, quantity and destination. Tell us whether you are buying for distribution or a project so we can send relevant information.

Need help choosing cable fittings?
Send your cable specifications, quantity and project requirements.

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